Frequently Asked Questions

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard)
• Apple Pay
• Google Pay
• Bank Transfer
• Digital Wallets

All payments are processed securely through our payment partners.

Recharges are typically processed instantly after successful payment. However, in rare cases, it might take up to 30 minutes due to network issues. If you don't receive your recharge within 30 minutes, please contact our support team.

While you can make a recharge without an account, we recommend creating one to:

• Save your transaction history
• Set up auto-recharge
• Get exclusive offers
• Track your rewards points

We take security seriously and implement multiple measures:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Two-factor authentication for accounts
• Regular security audits

Auto-recharge is a convenient feature that automatically tops up your mobile when:

• Your balance falls below a set amount
• On a specific date each month
• When your data package is about to expire

You can set up and manage auto-recharge in your account settings.

Currently, we only support recharges for UAE mobile numbers (Etisalat and Du). We're working on adding international recharge capabilities in the future.

If your recharge fails:

1. Check your payment was processed
2. Verify the mobile number is correct
3. Contact our support team with your transaction ID

We'll resolve the issue within 24 hours and refund if necessary.

Refunds are available in these cases:

• Failed recharge attempts
• Double charging
• Service unavailability

Contact our support team with your transaction details for refund processing.